Legal

Privacy Policy

Last updated: August 31, 2026

1. Overview

Automata Systems LLC ("Automata," "we," "our," or "us") is a provider of AI-powered automation for small businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including our practices around text messaging (SMS). It applies to information collected through our website, automatasystems.ai, and the services we provide to our clients.

2. Information We Collect

We collect information you provide directly, including:

Contact details — your name, phone number, and email address, submitted through a web form or when you otherwise contact us.
Message content — the content of inquiries, requests, or messages you send to us or to a business we serve.
Interaction metadata — the date, time, and channel of your communications (for example, when you text us and when we reply).

We collect only what is needed to respond to you and to operate the services you have asked for.

3. How We Use Your Information

To respond to your inquiries and provide requested follow-up.
To send transactional notifications you have requested, such as a "your quote is ready" notice, an appointment reminder, or a status update.
To operate, maintain, and improve our services.
To comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not use it to send unsolicited marketing messages.

SMS / Text Messaging

Our text messaging is transactional — it is triggered by your own inquiry or a status update you requested, never cold marketing.

Consent: You opt in by submitting a web form or initiating contact and requesting follow-up. You are not added to any list without that action.
Message frequency: varies based on your interaction (typically one message per inquiry or reminder).
Opt out: Reply STOP to any message to stop receiving texts from us. You will receive a single confirmation message and then no further texts.
Help: Reply HELP at any time for assistance, or email hello@automatasystems.ai.
Rates: Message and data rates may apply as charged by your mobile carrier.
Privacy: We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Carriers: We are not liable for delayed or undelivered messages caused by your carrier or network.

4. How We Share Information

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We share information only as needed to provide the services:

With the business you contacted — when you reach out to one of our clients through an automation we operate, your message is shared with that business so they can respond.
With service providers — vendors who help us deliver messages (for example, our SMS provider) and host our services, under confidentiality obligations.
As required by law — when we have a good-faith belief disclosure is necessary to comply with legal process.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above, after which it is deleted or anonymized. Text-message interaction records are retained no longer than needed to respond to your inquiry and to comply with applicable law.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, but we design our systems to fail closed — approvals are human-gated and data is accessed only on a need-to-know basis.

7. Your Choices

Opt out of SMS: reply STOP at any time.
Access or correct: email hello@automatasystems.ai to review or correct your information.
Delete: request deletion of your information, subject to our legal retention obligations.

8. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision, and material changes will be posted on this page.

10. Contact

Questions about this policy or our SMS practices? Contact us at hello@automatasystems.ai.
Automata Systems LLC.